Clients
Service Agreement
A plain-language summary of how we work together. The signed proposal for each project is the binding document.
Scope
Each project is defined in a written proposal: pages, features, timeline and price. Changes outside the scope are quoted before any work starts.
Payments
40% to start, 40% on design approval, 20% at launch. Invoices are due within 14 days.
Feedback rounds
Each design phase includes two rounds of revisions. Additional rounds are billed at our hourly rate.
Ownership
On final payment, you own the design, source code and content created for your project. We may show the work in our portfolio unless you ask us not to.
Support
Bug fixes are free during the support period of your plan. After that, the optional Care Plan covers updates and small changes.
Cancellation
Either side may end the project with written notice. Work completed up to that point is billed and handed over.